The company has a belief in excellence and is dedicated to providing outstanding quality in its range of products and services. The Company is responsive to the needs of clients and to encourage innovation in new ideas and improved services, embracing the latest technology in design and Service facilities.

Business integrity is paramount in company ethos, both in dealing with suppliers and clients alike. The Company adopts an 'open management' style to foster an environment of enthusiasm and team sprit with in the organization, with a belief that it enhances the quality of service to our customers.

The Quality Manual is a root document of the PRIMETECH ACCUMULATORS PRIVATE LIMITED Quality System. It introduces the Quality System and assists in locating procedures and work instructions pertinent to any work to any work process affecting Quality. It is important that every member of the PRIMETECH ACCUMULATORS PRIVATE LIMITED. Staff is aware of the contents of this Quality System relevant to his work processes. Each individual in the company must be working to the procedures laid down without deviations.

If a procedure, or part of, is not working to the best advantages of the company or its customers, it is the duty of the person who makes the discovery to report the same to the Management Representative, who is the only person authorized to take steps to correct the situation.

The main Quality Manual is designated as QM and the other Quality Procedures are numbered sequentially as QSPI and so on. The Quality Policy of the Company is mentioned in the following points:

Management Responsibility

The Quality Management System has been implemented and its effectiveness is controlled by continual improvement and by communicating to the organization the importance of meeting customer as well as regulatory and legal requirements.

Management Commitment

Establishing the quality policy.
Establishing quality objectives.
Conducting management review meeting.
Ensuring availability of necessary resources.

Customer focus

PAPL ensures that customer needs and expectations are determined through Interactions and Feedbacks. And the requirements fulfilled with the aim of achieving customer satisfaction. List and types of Customers are maintained in Master List of Customers and Dealers

Quality Policy

Quality Policy has been established and communicated to all persons and reviewed for continuing suitability. This Quality Policy is prefaced in the Quality Manual.

Planning

Quality objectives
The Quality Objectives has been established at relevant departmental level within the Organization. This is tangible and consistent with Quality Policy